>Also available on The Calgary Herald
Complaining about Air Canadaâ€™s crappy service this past holiday season is as common as Albertans voting conservative. But I feel compelled to share something strange that happened on my flight back to Calgary.
My story is similar to thousands of Canadians that were left stranded by Canadaâ€™s largest airline (by default). Our flight was delayed because of a missing crew, then half the passengers were kicked off the plane only to be replaced with a different group of angered passengers. (I avoided being kicked off by secretly moving over one seat. Sorry 17A). We then sat on the tarmac for an additional hour becauseâ€¦well they never told us why.
Obviously this isnâ€™t the great customer service, so what did Air Canada offer the Calgary bound passengers of flight AC 113? A complimentary alcoholic beverage at 9:30 in the morning (or 7:30am mountain time.). Even Ralph Klein doesnâ€™t start drinking that early. Anymore.
Now being a native Maritimer, I found this more amusing than alarming. Mostly because for Atlantic Canadians, drinking that early in the morning is reserved for several key life events including: if Tim Hortons is closed, your thirteenth birthday and the day you have to start paying back your student loan. Since this was not one of those defining moments, I passed on the offer of a free drink, at least until they came around for the second time. I chose to enjoy a rye and coke not because I needed to have a drink. But because I wanted to â€œstick it the man.â€
Obviously Air Canada doesnâ€™t want to provide horrific customer service, but truth be told they do more often than not. No matter the time of day, you do have to admire Air Canadaâ€™s strategy. If you canâ€™t provide decent service to your customers, why not get them at least a little tipsy? After all, maybe theyâ€™ll continue to drink and forget the whole experience. I know I wish I had.
Do you have a horror story from trying to fly this holiday season? Did anyone have a bad West Jet experience? Share your stories in the comments section!